Report a service issue
Call 01279 249 966 or email [email protected]. Use the agreed support route and severity process in your service documentation where one is supplied.
Information to include
- Company, site and service reference
- When the problem started
- Whether all users or one user are affected
- Recent power, cabling or network changes
- Examples of failed calls or destinations where relevant
Do not include passwords, SIP credentials or sensitive customer data in an unencrypted email.