A small managed IT provider regularly received questions about broadband, leased lines and phone systems but avoided the work because carrier quoting, wayleaves, number porting and fault escalation were outside its normal service desk.
The requirement
Passing every opportunity elsewhere created a commercial gap and reduced control of projects where internet performance affected the MSP’s own cloud and support services.
The proposed telecoms design
The partner registers suitable opportunities with 39T, remains involved in the customer relationship and supplies the technical context it already knows. 39T supports access quoting, carrier selection, phone-system design, provisioning and telecoms escalation.
Delivery approach
- Review existing clients for contract dates, office moves and known connectivity issues.
- Register the opportunity before commercial work begins.
- Provide accurate site, user and service information.
- Join proposal discussions where the network design overlaps with IT support.
- Track order and renewal milestones through the agreed process.
Commercial and operational outcome
The MSP adds a relevant service to existing relationships without pretending to operate a carrier desk. Customers benefit from joined-up planning between connectivity, firewall, Wi-Fi and cloud services. The partner builds recurring commission under the written agreement.
What this scenario demonstrates
Partner models work best when roles are explicit. The customer should understand who contracts, bills, supports and owns each part of the service. Opportunity registration and customer ownership rules must be written down before the sale.
Next step
39T welcomes conversations with MSPs, IT consultants and network specialists that want a supported route into business telecoms.