A 40-user office was still operating on a legacy copper-based service. Performance had become a barrier to cloud adoption, but the business did not yet require the cost or installation lead time of a dedicated leased line.
The requirement
The requirement was to improve everyday performance quickly, support hosted voice and retain an upgrade path. The customer also wanted a managed router and a support team able to distinguish broadband faults from Wi-Fi or local-network problems.
The proposed telecoms design
Address-level checks identified an FTTP business service with a suitable upload profile. The design included a managed router, appropriate firewall policy, separate staff and guest Wi-Fi networks and a mobile backup option.
Delivery approach
- Check FTTP availability and the exact service handoff.
- Confirm current provider notice and migration constraints.
- Review router, Wi-Fi and voice requirements.
- Install the new service before cancelling the old one.
- Test voice quality, upload performance and backup operation.
Commercial and operational outcome
The office received a substantial improvement without overbuying. The managed design also addressed local Wi-Fi and routing issues that a broadband-only order would not have solved. Monitoring made it easier to identify whether future faults sat with the access circuit or the local network.
What this scenario demonstrates
Business broadband can be the right answer where the organisation can tolerate a contended service and does not need a leased line SLA. The decision should consider upload demand, outage cost, users, voice and future growth.
Next step
Ask 39T to compare FTTP, SoGEA, mobile and leased line options for your address.