A growing professional services firm had become dependent on Microsoft 365, cloud document management, video meetings and hosted telephony. Its existing broadband advertised a high download speed, but upload performance and busy-period consistency were affecting daily work.
The requirement
The office supported around 60 users, regular client video calls and large document transfers. The business also needed a clearer fault process than a consumer-style broadband service could provide.
- Unpredictable upload speed during busy periods
- Video meetings competing with backups and file transfers
- No meaningful service-level commitment
- Limited visibility when faults occurred
The proposed telecoms design
The proposed design used a 1Gb bearer with a committed symmetrical service, a managed edge router and a separate backup connection. Voice traffic and core cloud applications were prioritised, while monitoring provided visibility of latency, packet loss and utilisation.
The solution was planned as a business service rather than just a faster circuit. The handoff, public addressing, firewall requirements, installation route and migration window were documented before order.
Delivery approach
- Collect the full site address, floor plan, current circuit information and target date.
- Run address-level carrier availability and budget quotes.
- Arrange survey and wayleave activity where required.
- Install and test the circuit before moving production traffic.
- Retain the existing service until stability and failover testing were complete.
Commercial and operational outcome
The dedicated circuit created predictable upload and download performance for voice, cloud applications and large transfers. A separate backup path reduced the risk of a single access failure stopping the office. The business also gained a defined support and escalation route.
What this scenario demonstrates
Leased line value comes from consistency, service ownership and risk reduction, not only headline speed. The right design should include backup, routing, firewall and migration planning rather than treating the fibre circuit as an isolated product.
Next step
Ask 39T to compare leased line availability, access speed, bearer options and backup designs for your premises.