Recurring revenue comes from retained active services, not from a single sales month. A strong agent portfolio normally contains a mixture of broadband, leased lines, voice, numbers and managed services.
Build around customer needs
Start with the problem, site and renewal date. A smaller service that fits is more valuable than an oversized product that creates dissatisfaction.
Protect the relationship
Set realistic expectations, keep customers informed during delivery and make sure support ownership is clear. Ask for referrals only after the customer has experienced a successful outcome.
Review the portfolio
Track contract dates, additional sites, office moves and changes in users. Exact commission depends on written commercial terms and can be affected by cancellation, non-payment or clawback provisions.