The Great British Switch Off
Everything You Need to Know About the Great British Switch Off
Everything You Need to Know About the Great British Switch Off
1. What’s happening?
Traditional copper phone lines are being retired in 2027 as part of the Great British Switch Off. Every business will need to move
to a digital, IP‑based phone system that uses an internet connection to make and receive calls.
2. Who needs to switch?
Almost every landline user—small businesses, SMEs, and large organisations. Around 40% of small businesses still rely on
traditional phone lines, so a major shift is coming.
3. Why is this happening?
Copper lines are over a century old, prone to faults, and unable to support modern‑day broadband needs. Digital, cloud‑based systems offer far more flexibility and functionality, including:
• Making and receiving calls on multiple devices
• Adding users instantly
• Seamless integration with video calling and collaboration tools
• Accessing your system from anywhere with an internet connection
4. Can I opt out of the switch?
No. Openreach will stop providing traditional phone lines by 2025, and other operators will follow. But the switch brings big
advantages—especially for small businesses looking for modern, flexible communication tools.
5. Can I keep my existing number?
Yes. In many cases, you may even be able to reduce the number of lines you pay for. Digital systems allow you to use the same
number on multiple devices – so you can answer office calls from anywhere.
6. Will I need new phones?
Possibly. It depends on your current handset.
You may need:
• A compatible IP phone, or
• A simple adapter to convert your existing phone
Setup is easy—just plug your IP phone into your digital system and you’re ready to go.
7. Will switching cost me more?
No. Most businesses find they save money after moving to a digital system. You can add or remove users instantly, avoid
expensive onsite upgrades, and always stay up‑to‑date with the latest features.
8. Does the switch only affect phones?
No. Any device that relies on a traditional phone line will be affected, including:
• Lift emergency phones
• Panic alarms
• Door‑entry systems
• CCTV
• EPOS/payment terminals
These will need to be integrated into your digital setup.
9. Will a digital system be secure and reliable?
Yes. Your digital phone service is protected by the same security features as your internet connection—firewalls, encryption,
authentication, and more.
And internet‑based lines are typically more reliable than copper lines.
10. Is it suitable for a very small business?
Absolutely. You can start with a single digital line and add more as your business grows.
11. Should I wait for the switch?
No – there’s no need.
The sooner you switch, the sooner you can benefit from modern features, greater flexibility, and possible cost savings.
12. Where can I get help?
39T has already guided thousands of businesses through the move to digital. Our Cloud Voice IP phone system is designed specifically for small businesses—simple to set up, flexible to use, and built for the future. Call 0000 000 000 and we’ll take care of everything.